Know Your Rights/FAQ’s

Q: Do I have to repair my vehicle where the insurance company suggests?
A: You have the legal right to choose the shop of your choice to repair your vehicle. Latuff Brothers works directly with all insurance companies, and possess the training and state of the art equipment to safely and efficiently repair even the most sophisticated vehicles.
Q: I received an estimate from the insurance company what should I do?
A: Just bring the estimate to Latuff Brothers. We honor all insurance estimates, regardless of amount. We will work directly with the insurance company to document all damages and restore your vehicle to pre-accident condition. Remember, estimates are just starting points, and changes to them can be made once the vehicle is disassembled and all related damages can be seen.
Q: Do I need more than one estimate?
A: No. There is no law requiring you to get more than one estimate. You only need one estimate from the place you want your vehicle repaired. If the insurance company wants a second estimate, they can send their own appraiser to look at the vehicle. Then Latuff Brothers will honor the insurance company’s estimate.
Q: My car might not be safe to drive, what should I do?
A: Never drive a vehicle that may be unsafe. Your safety is worth much more than the cost of a tow, and most insurance policies have coverage for towing. Call Latuff Brothers and we will have your vehicle towed to our safe and secure lot. If you need a tow after hours, Latuff Brothers uses Twin Cities Transport & Recovery 651-642-1446 for 24-hour towing.
Q: I have a hybrid vehicle. Can you repair my car?
A: Yes, our technicians are trained on an on-going basis in proper repair and safety techniques for repairing hybrid vehicles. We follow all manufacturer’s recommendations and guidelines to ensure your vehicle is restored to its pre-accident condition.

You have the right to choose a repair shop to fix your vehicle. Once you’ve informed the insurance representative that you’ve selected a repair facility, it’s illegal for them to try to influence you to take it somewhere else.
Don’t let your insurance company use these scare tactics to steer you to the shop of of its choice…

– The shop you choose is not on our list
– We can’t guarantee the repairs if your vehicle is repaired at the shop you choose
– Your repairs could be delayed if you don’t use the shops on our list
– You may be responsible for additional costs if repaired at the shop you choose

 

You have the right to have your vehicle repaired to its pre-accident condition.
Your insurance company is required to assume all costs necessary to repair your vehicle to the way it was before it was damaged.

You have the right to have your vehicle repaired with original equipment (OE) parts.

Your insurance company is required to assume all costs necessary to repair your vehicle to the way it was before it was damaged.

You have the right to have your vehicle repaired with original equipment (OE) parts.

An insurer must pay for parts of like kind and quality (OE parts of comparable age and condition) and cannot require you to accept aftermarket parts (parts not made by your vehicle manufacturer).
You should consult with the collision repair professional of your choice to determine the appropriate repair plan for your vehicle.
Collision repair professionals have the knowledge and technical expertise to know which parts, materials, and repair procedures are necessary for the proper and safe repair of your vehicle. Armed with this information, you will be in a better position to make sure you receive what you’re entitled to-by law-from your insurance company.

Members of the Alliance of Automotive Service Providers, Minnesota (AASP-MN) want you to know your rights.  AASP-MN members are professional automotive service shops committed to responsible business practices and quality repairs. Visit www.aaspmn.org to find an AASP-MN member near you!

 

Minn. Stat. 72A.201, Subd. 6.  The information above is provided by the Alliance of Automotive Service Providers, Minnesota (AASP-MN).